Terms and Conditions of Use:

KUU-US Crisis Line Live Chat & Text

 

If you do not agree to be bound by the following terms of use, you are not authorized to use and must immediately discontinue any use of this Site.

 

Introduction

About KUU-US Crisis Line Live Chat & Text

KUU-US Crisis Line offers emotional support and crisis intervention to people in emotional distress. KUU-US Crisis Line is available 24/7.

 

If you are in suicidal crisis or emotional distress and KUU-US Crisis Line’s chat/text service is not available or is “offline,” please call the KUU-US Crisis Line at 1-800-588-8717. If this is unavailable, please call the Canada Suicide Prevention Service at 1-833-456-4566.

 

If you or someone you know is currently in the act of harming themselves or someone else, or if they need immediate medical attention, please dial 9-1-1.

 

Obscene or abusive language is not permitted and will result in termination of chat.  Repeated abuse can result in blocking future chats. 

 

Voluntarily Provided Information by the Visitor

We do not collect personally identifiable information unless you voluntarily provide it to us when you sign-in to KUU-US Crisis Line Chat/Text. If you provide your telephone number or other information for contact or other use by the KUU-US Crisis Line operator, this information will be stored in your record by the crisis center.

 

Privacy and Security

We take your privacy and security very seriously. Security controls, including encryption and authentication, are in place to ensure the protection of your information. Any information provided by you or collected on you will only be shared or disclosed in accordance with applicable laws and regulations.

 

AGREEMENT:

By entering this site, you expressly acknowledge and agree that neither KUU-US Crisis Line nor any of its employees or representatives are responsible for any personal information which you may enter over the Internet during transmission. Despite our efforts to protect your information some level of risk when communicating over the Internet is always present.

Because your participation in KUU-US Crisis Line Chat & Text is not medical care or treatment, neither KUU-US Crisis Line nor any of its employees or representatives are responsible for any decisions or results of the decisions that you make while, as a result of, or after participating in KUU-US Crisis Line Chat & Text. This includes whether you choose to seek or not seek professional medical or psychiatric care, or to modify or terminate specific treatment that you currently are receiving based on the information provided by this service. If the Chat Operator concludes that you are at imminent danger of harming yourself or others, the Chat Operator will request your contact information (i.e. telephone number and/or address) so they can attempt to provide you with additional assistance, including sending local emergency services to you. As a visitor, you may refuse to provide this information If however, the Chat Operator still believes you are at imminent danger of harming yourself or others, they may use other information available to them (e.g. your IP address) to help local emergency personnel locate you to provide you with further assistance.

 

Access to Crisis Chat and its resources is free to all.

 

Privacy

 

The KUU-US Crisis Line Privacy Policy is also available on the KUU-US Crisis Line website and is a part of these Terms and Conditions and is hereby incorporated into this document by reference. 

 

Third Party Websites and Links

 

KUU-US Crisis Line provides links to mental health services located in various communities with the goal of helping individuals find the resources they need to resolve mental health issues. Our provision of links on the website or within chats does not constitute endorsement, sponsorship, or recommendation of the information or services found on any of these third party websites. KUU-US Crisis Line makes no guarantees as to the accuracy or quality of the information found on third party websites. Should you choose to rely on any information located on these third party websites, you do so at your own risk.

 

 

Changes to Terms and Conditions

 

KUU-US Crisis Line may from time to time make additions or alterations to these Terms and Conditions. These changes will be displayed here, and will be effective once posted. We ask that you check these Terms and Conditions regularly.

 

Liability of Crisis Chat

 

KUU-US CRISIS LINE DISCLAIMS ALL WARRANTIES, EITHER EXPRESSED, IMPLIED, OR OTHERWISE. YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK. IN NO EVENT SHALL KUU-US CRISIS LINE OR ANY OF ITS EMPLOYEES OR REPRESENTATIVES BE LIABLE FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, INCIDENTAL AND CONSEQUENTIAL DAMAGES, PERSONAL INJURY/WRONGFUL DEATH, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) RESULTING FROM THE USE OR INABILITY TO USE THE WEBSITE OR THE CONTENTS, INFORMATION OR SERVICES AVAILABLE ON OR THROUGH THE WEBSITE OR CHAT SERVICE.

 

Any communication beyond that which is provided via the KUU-US Crisis Line website and Chat/Text service, either received by or sent to a participating KUU-US Crisis Line employee or representative is not considered KUU-US Crisis Line communication and is therefore not covered by the KUU-US Crisis Line Privacy Policy or Terms and Conditions of Use. Any such information you send or receive is subject to that individual employee or representative’s applicable privacy policies and terms of service.

 

KUU-US Crisis Line makes no guarantee that the website will be free of viruses, spyware, or other destructive material, and is not liable for any damage to any hardware or software device, or for any inconvenience or difficulty, caused by use of this website.

 

Your sole remedy against KUU-US Crisis Line or any of its employees or representatives for dissatisfaction with the website or any content thereon, or the Chat & Text service is to stop using the website or service.

 

General

 

These Terms and Conditions represent a complete agreement between you and KUU-US Crisis Line in respect of your use of this website and its content, as well as the Chat & Text service.

 

If any provision of these Terms and Conditions is held to be unenforceable for any reason, that provision shall be redrafted and this will not affect any other terms and conditions, which shall remain in full force and effect.

 

These Terms and Conditions shall be governed by the laws of Canada. Any action arising from the use of the website shall be brought in the jurisdiction of Canada.