If you are facing a difficult situation, call us now. We can help.


Adult/Elder Crisis Line: 250-723-4050

Child/Youth Crisis Line: 250-723-2040

BC Wide Toll Free: 1800-KUU-US17 (1800-588-8717)

Métis Crisis Line BC Toll Free: 1833-MétisBC (1833-638-4722)

24 Hour Phone Support

KUU-US Crisis Line Society provides support to callers with in the Port Alberni area as well as Indigenous people throughout the province of British Columbia. Once the issue for support has been identified, the level of severity for call handling is determined. The goal is to establish a non-judgmental approach to listening and problem solving. A support system is put into place where the caller is brought back to a pre-crisis state. Debriefing is also provided to any front line worker who works with in the field. KUU-US also maintains and in-depth referral database. The Adult/Elder, Child/Youth and Toll free lines are funded by the First Nations Health Authority and the Métis line is funded by Métis Nation British Columbia. KUU-US is very thankful for our continued funding to be able to provide crisis services across BC, and for this we say tlecko-tlecko.


Risk Assessment

For situations that pose a risk to the callers or others, KUU-US is able to respond by way of mediating, de-escalating or intervening. As an accredited agency of the American Association of Suicidology in regards to suicide, workers conduct risk assessments and act accordingly.

KUU-US takes suicidal ideation, attempts in progress and calls from 3rd party reporting seriously. This may involve providing phone support and establishing coping mechanisms by daily, outgoing safety monitoring calls to those experiencing suicidal ideation until they are linked in with local supports. For “at risk” emergency or life threatening situations, workers are able to call upon KUU-US’ own 24hr crisis mobile service for Port Alberni, Mental Health Outreach, emergency personnel or identified responders in remote communities.

24hr Local Crisis Mobile Outreach Services

Crisis phone operators assess the need for outreach services. Outreach provides one on one support for those requiring emotional stabilization, linkages for medical risk assessment and CISM (Critical Incident Stress Management) due to traumatic incidences. Those assisted by outreach are followed up through a care-plan structure. Individuals are assisted where needed (Home, Hospital, School, Etc.) This is funded by BC Gaming Policy & Enforcement Branch. We acknowledge the financial support of the province of British Columbia.


Crisis Team Lead

Estelle Edgar

KUU-US Crisis Line Society

4589 Adelaide Street,

Port Alberni, BC

V9Y 6N2
Tel: 250-723-2323

Fax: 778-421-0440


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